Get started
      Back to home
      1. Cargobase Help Center
      2. General Articles
      3. Get started

      Cargobase Platform Health Status

      Understanding Cargobase Platform Health Status


      1. Visit https://status.cargobase.com/ for the most recent updates and historical status of the Cargobase Platform Systems.
      2. You can also reach the Status page by navigating to Platform settings within the Cargobase platform and selecting Platform status.
      3. All Major and Partial incidents are monitored on the Status page.
        1. Major - This incident affects all users, such as a platform outage or a user authentication service outage that impacts all users.
        2. Partial - The incident affects some users, but the platform or service remains operational.
      4. Subscribe To Updates to receive the most recent information directly to your inbox.

      Components Status

      1. Component statuses are monitored individually, allowing you to access specific details for each day over the past 90 days.
      2. Click "View historical uptime" to view past the 90 days status.

      Component Description Operational Major Impact Partial Impact
      Cargobase platform Overall Cargobase Platform services including integration related impact Platform is fully operational Platform outages impacting all users Platform service degraded. Some users impacted due to service degradation
      Cargobase Mobile Apps Cargobase Mobile Apps Mobile Apps is fully operational Mobile Apps outage impacting all users Mobile Apps service degraded impacting some users
      User Authentication Service User Login authentication services including SSO Service is fully operational Service outage preventing users logging into Platform Service degradation impacting some users logging into Platform
      SMS Services SMS Notification Service Service is fully operational SMS Service Outage impacting all users SMS Service degraded impacting some of the users
      Transactional Email Services Email Notification Service Service is fully operational Email Service Outage impacting all users Email Service degraded impacting some of the users

      Past Incidents

      The Past Incidents section keeps track of all previous issues. Here, you can discover the root cause of each incident and how it was resolved.

      You can also access the historical incident details by clicking on the "Incident History" link located at the bottom of the Past Incidents section.

      View Historical Uptime

      Explore Historical Uptime to access past records of system performance. You can choose specific components like "Cargobase platform" and select a date to understand the impact more clearly.