Customize Personal Settings, E-mail, SMS and Push Notifications.
Customize Personal Settings
- Click Settings on the sidebar.
- Update your settings and save the information.
Receive Notifications via SMS: Certain notification types, such as new quote requests, allow notifications to be sent over SMS. To set this up, navigate to your personal settings and make sure you select the 'SMS notification' box.
Notifications
Cargobase sends email notifications to keep users informed about platform activities. You have the option to customize your preferences, whether you want to receive messages tailored specifically for you or notifications for all shipments related to your team.
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To locate your notification settings, click Settings and find Notifications.
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Once changes are made according to your preferences, click Save changes.
Notification categories and options
Notifications are divided into three categories:
Request: notifications related to quote request activity.
Shipment: notifications related to shipping, from booking until delivery.
Billing: notifications related to invoicing activity.
For each category, the notification options are:
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Team Notifications: Notifications on quote requests/ shipments / invoices assigned to you and your team members.
- Custom Settings: Users can identify their preferred team notification options for each topic within the category.
- Off: Turn off notifications. You will not receive the notifications in that category.
Why are some email notifications sent as individual messages and some grouped?
Certain notifications that are not time-sensitive are consolidated into digest emails, while notifications that demand immediate attention are sent individually via email.
Sometimes, the platform shows information different from the e-mail I received.
While email notifications are useful for keeping you informed about changes or updates, it's important to note that an email is only sent after an action occurs on the platform. Sometimes, by the time you receive the notification and check the updates on the platform, other users may have made additional changes. Therefore, we emphasize that the platform is the ultimate source of truth, with email notifications serving as a convenient bonus feature to keep you in the loop.
Receiving Push Notifications on my Smartphone:
If you have installed Cargobase - On The Go (available on (iOS/ Android), you can also receive updates on your smartphone. This is a great way to reduce the number of emails but still be alerted of changes to your shipments.