Managing Tracking Exceptions

We recognize that exceptions can occur during shipment tracking. This article will guide you in checking the exception messages you may encounter on Cargobase.

Identifying a tracking exception on the Tracking Page

Exception labels

An exception label or a subtag will be available on the tracking milestone if a tracking exception is present. 

The exception label should look like below. If an exception message is available, hover to the icon next to the exception label for more information. 

If a new estimated time of arrival (ETA) is provided, you will see both the original and the revised ETA displayed, along with the reason for the delay.

A icon will be displayed next to the shipment status in Overview in Tracking page. 

Identifying a tracking exception on the Shipment List View

A icon will be displayed next to the the shipment status (e.g. Delayed ) in all tabs in the Shipment List View pages, regardless which shipment status In transit or Delivered. 

Identifying a tracking exception on the Shipment List Report

A new Exception column (Column C) is included in the exported files in List View pages. 

• “Yes” is indicated if there is exception tagging for the shipment.
• “No” is indicated if there is no exception for the shipment.
• “N/A” is indicated for shipments before the deployment of this feature.

Identifying a tracking exception on the Shipment Report 

In the Shipment Report generated from 'Analytics', a Has Exception column is also added. It can be found beside the Shipment Status column.

Similar to the List View report, 

• “Yes” is indicated if there is exception tagging for the shipment.
• “No” is indicated if there is no exception for the shipment.
• “N/A” is indicated for shipments before the deployment of this feature.

Managing Exception notifications

Users can activate/ deactivate Exception email notifications via the Notification Setting > Shipment Notifications > Custom settings > Shipment exception received

Exception email notification sample: