How to resubmit a Declined Invoice or Remove an Invoice?

If the Shipper rejects an invoice, you have the option to resubmit it. Additionally, if an invoice is not needed for a shipment, it can also be removed.

How to resubmit a Declined Invoice?

If an invoice contains missing or inaccurate details, the Shipper has the ability to decline it. In such instances, notifications will be sent to the Provider Team, prompting users to resubmit the invoice with the required corrections.

Go to the Invoices module to validate the summary of the declined invoices, which will be displayed at the top of the screen, and click on the Resubmit button to edit the information. 

• Open the invoice to be corrected, and you can review the comments the shipper highlights about the declined invoice. 

• Once the information has been corrected, you can submit the invoice again for review.

How to remove an invoice?

If you have invoices that do not need to be processed, you have the option to remove them. 

• Open the invoice and click on the red Remove button.

• Click on the red Revert Removal button to undo the removal action.