As an administrator, you can restore user accounts that have been automatically disabled due to a lack of activity. This allows team members to regain access to the system whenever necessary.
Why do users get deactivated?
- User accounts will be automatically deactivated if there is no login activity for a period of 180 days.
- Admins users who have access to user settings can reactivate user accounts to restore their access.
How to reactivate user accounts via Settings
1. Navigate to Settings on the sidebar,
2. Click on Team Members under Admin Settings.
3. Select Inactive tab to view all deactivated users.
4. Find the user you wish to reactivate and select the user profile.
5. In the user profile window, click on the Reactivate Account button.
- Admin users can only reactivate users within their access.
- Reactivated users are required to log in within 24 hours of reactivation to confirm their new login activity is recorded.