Guide in navigating Cargobase Support Portal and logs support ticket
Logging In
Navigate to https://support.cargobase.com/
Key in your email and password to log into Support Portal
Ticket Landing Page
You will reach to the Tickets Landing page. In this landing page, you will able to search, view and create new tickets.
1. Search Bar -> search the tickets by ticket subject
2. View -> ability to view Own tickets as well as tickets created by your organization
3. Status -> filter by tickets status (Open and Close)
4. File a Support Ticket -> allow user to file a new ticket
5. Sign out -> Sign out from Cargobase Support Portal
Ticket Detail
Click at the Ticket Subject to view the ticket detail.
You may interact with Support Team via ticket detail by putting the comment and upload attachment for all open ticket.
Create new ticket if there is any additional question in the event that the ticket is closed.
Create New Ticket
Click at "File a Support Ticket" to create new ticket.
1. Email -> Your email address
2. Request Type -> type of request
| Request Type | Description |
| 01 Platform guidance (unavailable in Help Center) | How To questions that not available in Help Center |
| 02 Account Configuration | Request related to Cargobase Platform Account Configuration such as "Add/Remove User" |
| 03 Add/Remove Provider | Request to add or remove provider |
| 04 Bug/error report | Report any bugs or issue related to Cargobase platform |
3. Affected Module -> what is the module that affected?
4. Request Details -> provide more details of the request
5. Priority -> what is the priority of this request?
| Priority | Description |
| Critical | Complete or single point of failure of the Subscription Services in the production environments affecting availability to all end users. |
| High |
|
| Medium |
Functionality/performance of the Subscription Services in production is degraded/impaired but not to the degree of Severity 1 or 2. Workaround is available
|
| Low |
There is a low-to-no impact on Client’s business or the performance or functionality of the Subscription Services in the production environments.
|
6. Ticket subject -> Ticket Subject
7. Ticket description -> Ticket details
8. File Upload -> upload any attachment related to the request/issue
9. Submit -> Submit button to submit the request