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Excepciones de Seguimiento

Este artículo te guiará para identificar los mensajes de excepción que puedes encontrar en Cargobase.

Identificación de una excepción de seguimiento en la Página de Seguimiento

Etiquetas de excepción

Una etiqueta de excepción o subetiqueta estará disponible en el hito de seguimiento cuando exista una excepción de seguimiento.

La etiqueta de excepción se verá como en el siguiente ejemplo. Si hay un mensaje de excepción disponible, coloca el cursor sobre el ícono Screenshot 2025-04-11 at 3.00.35 PM junto a la etiqueta de excepción para obtener más información.

Container number 26 Jan 2024, 09:00 FSDF4234235 . SDAL On FedEx vehicle delivery long long long long truncate because > BOL #: FSDF423423523523 · Middletown, PA, USA Exception Kobe, Japan Port of loading JPUKB V Busan, South Korea Transhipment 1 Exception KRPUS 1 26 Jan 2024, 09:00 Vessel arrived Az Lantau Bay (9383596) 2 pcs, 282 lbs 20 Dec 2024, 12:14 Exception Shipment excepti Az Lantau Bay (938: The package is on its way back to the sender 27 Jan 2024, 09:00 Exception: Returning to sender Returning package to shipper - Return tracking number 77124639812379 Az Seaspan Yangtze (9630389) 2 pcs, 282 lbs Booking reference number or whatever custom label they have BKKED0117800 :

Si se proporciona una nueva hora estimada de llegada (ETA), se mostrarán tanto la ETA original como la ETA revisada, junto con el motivo del retraso.

Delay reason: Delayed Departure; Vessel Rollover Previous ETA: 2 Feb 2024, 09:00 :00 Updated ETA: 4 Feb 2024, 09:00 icle delivery long long long long truncate because n, PA, USA V Arriving at destination late by 12 days @

También se mostrará un ícono warning junto al estado del envío en la sección de Resumen de la página de Seguimiento.

Tracking details + Add tracking number Overview Timestamps are in local time of each location Exception Status . In transit Tracking number 26 Jan 2024, 09:00 HAWB BKK-6990 9448 On FedEx vehicle delivery long long long long truncate because > @ Middletown, PA, USA Freight mode Air . Next flight out Container number 26 Jan 2024, 09:00 Pickup 30 Aug 2024, 23:56 FSDF4234235 . SDAL On FedEx vehicle delivery long long long long truncate because Hamburg, Germany > BOL #: FSDF423423523523 @ Middletown, PA LISA Quoted: 28 Aug 2024, 23:56 Arriving at destination late by 12 days @ Delivery 30 Aug 2024, 23:56 Lisboa, Portugal Kobe, Japan Port of loading JPUKB V Quoted: 31 Aug 2024, 23:56 v Show map Busan, South Korea Transhipment 1 Exception KAPUS 26 Jan 2024, 09:00 Vessel schedule Updated Vessel arrived . Vessel La Lantau Bay [9383596) @ 2 pcs . 453,282 lbs Terminal: Hai Phong International Container Terminal (HICT) Departure 2 months 4 days Arrival 26 Jan 2024, 09:00 4 Jul 2024 7 Sep 2024 Discharged in transhipment . Vessel USSEA INBOM Az Lantau Bay (9383596) @ 2 pcs + 453,282 lbs Terminal: Hai Phong International Container Terminal (HICT) 27 Jan 2024, 09:00 v Show details Load on board . Delay reason: Delayed Departure; Vessel Rollover Pa Seaspan Yangtze Previous estimated time: 28 Jan 2024 Terminal: Hai Phong Updated estimated time: 30 Jan 2024 Cost details 30 Jan 2024, 09:00 Line by 2 days: Vessel Rollover; Delayed Departure @. Vessel departure . Vessel Az Lantau Bay [9383596) @ 2 pcs . 453,282 lbs Total cost USD 1,200.00 Lisbon, Portugal Port of departure Exception V Show cost breakdown V

Identificación de una excepción de seguimiento en la vista de Lista de Envíos

Se mostrará un ícono de advertencia warningjunto al estado del envío (por ejemplo, advertencia de retrasowarning) en todas las pestañas de las páginas de Vista de Lista de Envíos, independientemente de si el estado del envío es En tránsito o Entregado.

Shipments a AI [122] Booked (6) In Transit (75) Delayed (41) Delivered [0) Incomplete (0) Archived 8 Shipment # Type # Created # Freight mode Provider # From-To # Status # Created by Company payment location # $22330454 India beam DC Test Shipment Vikas 17021 Single Vikas Sangwan Bhavesh Contractor Company Kuala Lumpur 19 Feb 17:00 In transit Vikas Sangwan India team Exception 512530837 123 Pago Pago Test Ship Vikas 02 Vikas Sangwan Bhavesh Contractor Company Kuala Lumour 12 Feb 17:00 26 Feb 09:00 In transit Vikas Sangwan 123 842629623 O IC ABC Single Delhi team 232 Ahmar Prov 2 Minneapolis Kuala Lumpur Syan Admin In transit Syan Admin Delhi team 232 862029721 0 Single India team IC Ahmar Provider Ingapore New York City Tracker1712-9 Syan Admin In transit Syan Admin India team 842629710 0 Tracker12122 Single India team Syan Admin Ahmar Provider Nome Delhi Gingaco In transit Syan Admin India team 842720118 0 Single India team Ahmar Provider None Dein IC Shipment152561 Syan Admin In transit Syan Admin India team .......

Identificación de una excepción de seguimiento en el Reporte de Lista de Envíos

Se incluye una nueva columna de Excepción (Columna C) en los archivos exportados desde las páginas de Vista de Lista.

  • “Sí” indica que existe una etiqueta de excepción para el envío.

  • “No” indica que no existe ninguna excepción para el envío.

  • “N/A” indica envíos anteriores a la implementación de esta función.

Identificación de una excepción de seguimiento en el Reporte de Envíos

En el Reporte de Envíos generado desde “Analytics”, también se agregó una columna llamada "Tiene Excepción". Esta puede encontrarse junto a la columna de Estado del Envío.

Al igual que en el reporte de Vista de Lista:

  • “Sí” indica que existe una etiqueta de excepción para el envío.

  • “No” indica que no existe ninguna excepción para el envío.

  • “N/A” indica envíos anteriores a la implementación de esta función.

A B C F G H - J K M N 0 1 Company Team Shipment I Created by Request cr Shipment 1 Shipment : Has Exception |Quick Requ Service lev Incoterms Incoterm li Booked Qu Selected Pi Freight mo 2 Gearbox Cc Training Lo 574491476 John Doe ############# TEST Invoic Delivered No DAP - Delivery at Place Q3244485 Transport L Regular air 3 Gearbox Cc Training Lo 57408979! John Doe ############ Test Shipm Canceled N/A DAP - Delivery at Place Q6274428 Global Logi Regular air 4 Gearbox Cc Training Lo 524089716 John Doe ### TEST-BCS 4 Delayed N/A QR115558863 DAP - Delivery at Place Q7244387. Transport V Road freigh 5 Gearbox Cc Training Lo 574889404 Flavia Chan ### !!!!!!! ### test locatio Delivered N/A Q6234336 Off Platforr On board co 6 Gearbox Cc Training Lo 514189304 Flavia Chan #### !!! ###### test locatio In transit N/A Q5264356 Off Platforr On board co 7 Gearbox Cc Training Lo 504088054 John Doe ## test interm Delayed Yes DAP - Delivery at Place Q1284355 Transport V Regular air Gearbox Cc Training Lo 52468864; John Doe ############ Copy AAR Delivered N/A DAP - Delivery at Place Q2214314 Transport V Regular air 9 Gearbox Cc Training Lo 544388536 John Doe Delayed Yes DAP - Delivery at Place Q6254304. Transport V Regular air 10 Gearbox Cc Training Lo 52488833: John Doe ## GTG GTG G Delivered N/A DAP - Delivery at Place Q7214374. Transport V Regular air 11 Gearbox Cc Training Lo 514388618 John Doe ############ DEMO DIA : Delivered N/A None Q5274304. Transport L Road freigh 12 Gearbox Cc Training Lo 514487478 John Doe ############ POD test Delivered N/A DAP - Delivery at Place Q6284353 Transport L Regular alr 13 Gearbox Cc Training Lo 52458747: John Doe ## Notif2 Delayed Yes DAP - Delivery at Place Q6274373 Transport V Regular air 14 Gearbox Cc Training Lo 534087745 John Doe ## TEST-BCS Delivered N/A QR715556852 dap Q3214382. Global Carf Regular air 15 Gearbox Cc Training Lo 554487715 Salam Reg : ###### ### Test deliver Delivered No DAP - Delivery at Place Q2204321- Transport V Regular air 16 Gearbox Cc Training Lo 514386051Salam Reg : ### !!!! ### Test notific Delivered N/A DAP - Delivery at Place Q2244229 Global Carf Regular air 17 Gearbox Cc Training Lo 56488459( John Doe ### Copy Test S Delivered No DAP - Delivery at Place Q1254224 Global Carf Regular air 18 Gearbox Cc Training Lo 514684641 John Doe ### ## Test Again Delivered N/A DAP - Delivery at Place Q1204223 Global Carf Regular air 19 Gearbox Cc Training Lo 524784236 John Doe ### Test Status Delayed N/A DAP - Delivery at Place Q4274243 Global Carf Regular air 20 Gearbox Cc Training Lo 52468319: John Doe ############# Attachmen Delivered N/A DAP - Delivery at Place Q0224251 Transport L Regular air 21 Gearbox Cc Training Lo 564383568 John Doe ####### Copy Test C Delayed N/A DAP - Delivery at Place Q8284231 Transport V Regular air 22 Gearbox Cc Training Lo 524583011John Doe ############ Updated qu Delivered N/A DAP - Delivery at Place Q4214109. Transport L Regular air 23 Gearbox Cc Training Lo 514882796 John Doe ############ Test Custor Delayed N/A DAP - Delivery at Place Q2224168 Global Cars Regular air 24 Gearbox Cc Training Lo 58418045; John Doe ###### ### Test In transit N/A DAP - Delivery at Place Q4264161 Global Cars Regular air 25 Gearbox Cc Training Lo 56427919: John Doe ############ Parcel DEM Auto-close No QR817530276 DAP - Delivery at Place Q4284029. FedEx (Parc Parcel 26 Gearbox Cc Training Lo 544679639 John Doe ########### Parcel Dem Auto-close No DAP - Delivery at Place Q4234047 FedEx (Parc Parcel 27 Gearbox Cc Training Lo 57467714: John Doe ####### Test Custor Delivered N/A DAP - Delivery at Place Q3254061 Global Cars Regular air 28 Gearbox Cc Training Lo 574877004 John Doe ############# Copy Test C Delivered N/A DAP - Delivery at Place Q6214080 Transport V Regular air 29 Gearbox Cc Training Lo 544376471John Doe ######### test #1 Auto-close No DAP - Delivery at Place Q5253909 Transport L Road freigh 30 Gearbox Cc Training Lo 544376231John Doe ww test - quick Delivered N/A QR013466558 DAP - Delivery at Place Q8253908 Global Logi Next flight 31 Gearbox Cc Training Lo 504175516 John Doe ww test Delivered N/A DAP - Delivery at Place Q6253984 Global Cars Regular air 32 Gearbox Cc Training Lo 564075416 John Doe Custom bre Auto-close N/A DAP - Delivery at Place Q5233954 Global Carg Regular air

Gestión de notificaciones de excepciones

Los usuarios pueden activar o desactivar las notificaciones por correo electrónico de excepciones desde: Configuración de Notificaciones > Notificaciones de Envíos > Configuración personalizada > Excepción de envío recibida

CARGOBASE® John D. dearbor Ca Activity and Identity Receive weekly activity summary Identity email delegate Tour details Notifications Identity delegate approver 0 Dashboard Request notifications Contact Byt Quick Requests Presets and Templates Shipment notifications Quote Request Personal notifications soly Shipments Personal and team notifications Admin settings notifications Notifications off Company decally Custom settings Analytics Automated tracking event C/ Personarony notifications · Notifications off Payment locations Discount item added Team notifications Notifications off Provichers + Nem Request Approval levels Ocean tracking arrival reminder (48h] Personal only Team Notifications off Rate Cards notifications File Import Tools Provider edits shipment · Personal only notifications Notifications off Platform settings Provider posts document · Personal only Team notifications Notifications off

CARGOBASE® JD John D. Provider submits POD Personal only Team Quartoa Co notifications Notifications off Your details Team Provider submits POP · Personal only notifications Notifications off Address book Provider submits POP and Team Contact Být POO notifications Notifications off Presets and Templates · Personal only Team A shipment is booked notifications Notifications off Admin settings Compary detalh Quotation is extended · Personal owy notifications Notifications off Team members Team Shipment auto closure · Personal only Notifications off notifications Payment lections Prividers Shipment exception received · Personal owy Team Notifications off notifications Approval levels kane Cards Shipment is delayed Personal only File Import Tools notifications Notifications off Air Tracking updates Personal only Team notifications Notifications off Platform settings Ocean Tracking updates Personal only Team notifications Notifications off

Ejemplo de notificación por correo electrónico de excepción:

From: Cargobase Date: Wed, Apr 9, 2025 at 4:31 PM Subject: [QA] Shipment - exception update S02233376 (Copy Test1303-1) To: &lt; <a href="mailto:salam%2Btest7@cargobase.com" target="_blank" rel="nofollow noopener noreferrer">salam+test7@cargobase.com</a>&gt; CARGOBASE® Shipment has an exception S02233376 has an update for exception Key Details: Container Number: MSDU2418556 Location: FOS-SUR-MER Exception: Late Departure Initial Expected Delivery Date: 26 Apr 2025, 08:00 New Expected Delivery Date N/A You can contact Bhavesh Contractor Company via the shipment dashboard to receive actual status updates. View Shipment

From: Cargobase Date: Wed, Apr 9, 2025 at 6:07 PM Subject: [QA] Shipment - exception update S22831000 (Shipment 0603-1) To: &lt; <a href="mailto:salam%2Btest33@cargobase.com" target="_blank" rel="nofollow noopener noreferrer">salam+test33@cargobase.com</a>&gt; CARGOBASE® Shipment has an exception S22831000 has an update for exception Key Details: Location: No location provided Exception: We haven't been able to find a shipment with the tracking number (794680658432). We keep searching for the requested tracking number, but please double check if the tracking number is correct. New Expected Delivery Date 24 Mar 2025 - 09:00 You can contact Bhavesh Contractor Company via the shipment dashboard to receive actual status updates. View Shipment

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