Go to the Shipments module on the sidebar. Click on any shipment that you wish to update the tracking references on.
Click on the button, Add tracking number .
Select the type of reference depending on the service provided, such as Container Number, MAWB Number, Truck Number, or any Other tracking Number, and Save the information:
Once the tracking references are updated, the Shipper will also receive these updates as messages on the communication window on the right side of the screen.
You can add more than one tracking reference when necessary, just select Add tracking number to do so.
Click on the Edit button if the reference number need to be updated.
How to identify a duplicate reference added to the same shipment?
A validation check is in place to detect any duplicated container number, MAWB number, or tracking number that has been previously entered. If a duplicate is found, the following error message will be displayed:
Container number - “Container number already added.”
MAWB number - “MAWB number already added.”
Tracking number/Other tracking - “Tracking number already added.”
You will see that the ¨Save¨button will be grayed out when an error is displayed.
Shippers with tracking subscriptions such as Container/ MAWB trackings, tracking events are displayed automatically once a tracking reference is provided. Contact Cargobase Support for more information about paid tracking subscriptions.
For Providers with a direct integration with Cargobase, the tracking events are displayed automatically once a tracking reference is provided. Contact Cargobase Support for more information about integration.