Cargobase

For Shippers: platform users that create requests, track shipments.

Shipper articles

Hi welcome to Cargobase! Get started right away with these quick video tutorials.

Getting started and video tutorials

Notify your preferred logistics partners about Cargobase

Invite Providers to join Cargobase

Add a new Shipper user via Cargobase Support

Some shipments require the Incoterms to be defined, but what are they? Lets talk about Ex Works, FCA and more.

Incoterms - What are they?

General Platform Articles

Create a quote request and invite providers

I created a request, how do I know what the status is. How do I know I have quotes coming in?

Checking the status of your request

Have a similar shipment? Great, just duplicate the previous one and you're done in seconds.

Duplicating a previous request or shipment

Inviting additional providers to submit quotes

The provider I want to invite is not listed

My quote expired. How do I extend the quote period?

How to request for Quote Extension from providers

Re-open a quote request after the confirmation timer has expired

Can I re-open a quote request?

Quote Requests

Booking a shipment

I received a notification that I need to 'Approve' a shipment, what do I do now?

Approve a booking request

Booking and Approval Requests

Checking the status of your shipment

Did you book a shipment, but is it no longer relevant? Here's how you cancel it.

Cancel an in-transit shipment

Shipment Tracking and communication

After a shipment is delivered, a provider can share their final cost and invoices via Cargobase. Some might require your approval.

Viewing and auditing invoices

Revise an incorrect amount after an invoice was approved

How to cancel approved invoices?

Invoicing

View and download my data

Exporting Analytics Data

Changing your notification settings

I no longer wish to receive the weekly summary

Settings and Notifications

About Cargobase

Shipper videos

Provider videos

Find answers and get help from Intercom Support and Community Experts

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