Shipper articles

Articles for Shippers: platform users that create requests, track shipments.

20 articles in this collection
Written by William and Ben

General Platform Articles

Getting started and video tutorials

Hi welcome to Cargobase! Get started right away with these quick video tutorials.

Written by William
Updated over a week ago

Log in to Cargobase

Log in via your web browser or mobile phone

Written by Ben
Updated over a week ago

Help, I forgot my password

Request a new password

Written by Ben
Updated over a week ago

Incoterms - What are they?

Some shipments require the Incoterms to be defined, but what are they? Lets talk about Ex Works, FCA and more.

Written by Ben
Updated over a week ago

Cargobase on your phone

Cargobase On The Go - on your iPhone or Android device

Written by Ben
Updated over a week ago

Quote Requests

Create a quote request and invite providers

Creating and submitting a quote request.

Written by Ben
Updated over a week ago

Checking the status of your request

I created a request, how do I know what the status is. How do I know I have quotes coming in?

Written by William
Updated over a week ago

Duplicating a previous request or shipment

Have a similar shipment? Great, just duplicate the previous one and you're done in seconds.

Written by Ben
Updated over a week ago

The provider I want to invite is not listed

Inviting additional providers

Written by Ben
Updated over a week ago

Can I re-open a quote request?

re-open a quote request after the confirmation timer has expired

Written by William
Updated over a week ago

How to request for Quote Extension from providers

My quote expired. How do I extend the quote period?

Written by William
Updated over a week ago

Booking and Approval Requests

Booking a shipment

How do I book the quote that I want?

Written by Ben
Updated over a week ago

Approve a booking request

I received a notification that I need to 'Approve' a shipment, what do I do now?

Written by Ben
Updated over a week ago

Shipment Tracking and communication

Checking the status of your shipment

You booked a shipment, now what?

Written by Ben
Updated over a week ago

Cancel an in-transit shipment

Did you book a shipment, but is it no longer relevant? Here's how you cancel it.

Written by Ben
Updated over a week ago

Invoicing

Viewing and auditing invoices

After a shipment is delivered, a provider can share their final cost and invoices via Cargobase. Some might require your approval.

Written by Ben
Updated over a week ago

Exporting Analytics Data

View and download my data

Download shipments and quotes in excel

Written by William
Updated over a week ago

Settings and Notifications

I want to change my existing password

Update your password

Written by Ben
Updated over a week ago

Changing your notification settings

E-mail, SMS and Push Notifications

Written by Ben
Updated over a week ago

I no longer wish to receive the weekly summary

how do I turn off the weekly summary

Written by William
Updated over a week ago