After a shipment is awarded to a provider, we no longer refer to it as a 'quote request', just simply as a 'Shipment'. Throughout the lifecycle of each shipment, you will receive multiple status updates and milestone events.

Most events are automated 'track & trace' events, but they can also be questions or comments from the providers, as well as airline updates or cost changes. All of these updates can be found on the 'shipment dashboard'.

Watch these quick videos to see how you locate the shipment dashboard and how to interact with your providers.

If you have a question, send us a message via the orange bubble.

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