How Can I Update a Shipment’s Delivery Address in Cargobase?
Cargobase provides specific processes for handling delivery address changes depending on the status of the shipment. Below are the guidelines for updating a shipment’s delivery address, whether it is in transit or already delivered.
Updating the Delivery Address While a Shipment is In Transit
If a shipment is still in transit and the delivery address needs to be changed, it is crucial to act promptly. The recommended process is:
Notify the carrier as soon as possible before the shipment is delivered.
The carrier will update the delivery details to reflect the new address.
This ensures that the shipment is redirected to the correct location without delays or complications.
Updating the Delivery Address After Delivery
Once a shipment has been delivered, Cargobase support cannot directly change the delivery address. However, the following steps can be taken to correct the address in the records:
Contact Cargobase support to request the removal of the Proof of Delivery (POD).
Update the delivery address in the system.
Resubmit the corrected POD to mark the shipment as delivered.
This process ensures that the records accurately reflect the correct delivery address.
Roles and Responsibilities
Carrier: Responsible for updating the delivery address while the shipment is in transit.
Customer/Shipper: Responsible for correcting the address in the system and resubmitting the POD after delivery.
Cargobase Support: Facilitates the removal of the POD to allow address corrections but does not directly change delivery addresses.
Summary and Best Practices
Always verify the delivery address before shipping to avoid complications.
Act quickly to notify the carrier if an address change is needed while the shipment is in transit.
Follow the outlined process to correct the address in the records after delivery.
By adhering to these guidelines, you can ensure that your shipments are delivered to the correct address with minimal disruption.