Not able to log-in
If signing in with company ‘Single Sign-on’ (SSO), ensure you are on the company network
Not receiving notifications
Check if your app has right permissions. Quickest is to check the settings by going to dashboard and looking for the ‘Notifications’ toggle. If it's disabled it, flip it. If it was already enabled, flip it off and switch it back on and your phone will ask for permission if it was not granted before.
I cannot find the Quick Requests page
Please ensure that you have the correct View Quick Request permission, otherwise the Quick Request tab will not appear. If you do not have that option in the web platform, it will not appear here.
I cannot find my Quick Request
At this moment, we only return recent Quick Request and Quick Request is not supported in Search yet. If you would like to see more advanced Quick request options, please reach out to [email protected] and let us know.
Approval was requested, but I did not receive a notification
Firstly, ensure that you are still logged into the app. Then ensure that notification settings are enabled in the app, and the app has permission to receive and display notifications. To check both navigate to the settings menu. You can find the settings via the Dashboard page, the settings option is on the top right.
The settings page displays a toggle for Notifications, if that is off; switch it on. If that toggle is already on, scroll to the bottom of the page and look for the line ‘Notification Status’. This line has to state ‘Enabled’. If it is not enabled, switch the notification toggle off and back on to have the phone request permission. If the phone did not request permission, and the status is still not ‘Enabled', please visit the privacy or notification settings of your device.
In some cases, Notifications are on, and the Notification status is Enabled but notifications might still not come through. If so, scroll to the bottom of the page again and look for the ‘Notifications’ and the ‘ExponentPushToken', please provide a screenshot and reach out to Support for further troubleshooting.
Can I submit a POD via the Mobile app?
At this moment you cannot, however if you'd like to see such a feature please reach out to [email protected] and let us know.
Can I create new shipments via the mobile app?
At this moment you cannot, however if you'd like to see such a feature please reach out to [email protected] and let us know.
Can I submit a quote via the mobile app?
At this moment you cannot, however if you'd like to see such a feature please reach out to [email protected] and let us know.
I forget my password, what do I do?
On the login page, there is an option to reset your password. Simply provide your email address and if your account is known you will receive an email with instructions on how to create a new password.
If your account is unknown, you will not receive an email. In that case, it's best to reach out to your Cargobase lead within your own organization and if they can also not create an account for you - please reach out to [email protected]
Where can I download the Cargobase mobile app
Cargobase On The Go is the mobile companion app for the Cargobase Spot-buy platform. It is available on Android and iOS.
Available on iOS and iPadOS: Apple Appstore. Available on Google Play: Google Play
What version of Android or iOS do I have to be on
Cargobase On The Go follows guidelines from Google and Apple about safety in relation to updates. We aim for maximum compatibility, but the typically means you should be within 3-4 major OS updates, if you want to install the mobile app.