Once a Shipment starts moving, you can update the costs and notify the Shipper of these cost changes in Cargobase.
Only the carrier can initiate the process of adding costs, ensuring charges are documented through proper channels.
Go to the Cost details card on your Tracking page.
You should verify the Total Quoted Amount based on the previously submitted quotation.
Click on Add cost to update the costs.
Select and complete the details of the Cost update, such as:
Cost Type - Additional cost or Discount
Charge Category - Freight charge, Origin charge or Destination charge.
Description
Amount
Currency,
Comments.
Click on Confirm to save the information.
Note: The carrier must add the cost before the shipment is marked as delivered to ensure timely submission.
The newly added additional costs or discounts will show up at the Cost details card. The Shipper will promptly receive updates on the revised pricing. Additionally, the requester will receive a notification that an extra cost has been added by the carrier, ensuring transparency.
If the cost update is no longer necessary, hover to the end of the cost and click on the 'dustbin' icon to remove the cost.
Keep your Shippers informed about any changes in costs to avoid surprises when they receive the final invoice.
If your Shippers have the in transit cost approval on, they will have to approve it on their end. In your view, there will be a tag showing 'Pending approval' at the cost items. Once the carrier submits the additional cost, the charge is added to the original quote and returns to the approval process. The requester must review and approve the added cost before the carrier can submit their invoice.
